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| Author: | Arkin, A. |
| Title: | Working brief: a new pub culture (Personalentwicklung) |
| Journal: | People Management
1997 : JAN 9, VOL. 3:1, p. 30-32 |
| Index terms: | |
| Freeterms: | PERSONALPOLITIK, DIENSTLEISTUNGSBETRIEB, KUNDENDIENST |
| Language: | eng |
| Abstract: | The author of this article explores staff training at the Chef & Brewer chain, run by Scottish & Newcastle Retail, which includes sessions of defining the customer's needs and results in staff creating their own customer charter for each pub. |
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