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| Author: | Arkin, A. |
| Title: | Model behaviour. Excellent adventure |
| Journal: | People Management
1999 : SEP, VOL. 5:17, p. 40-41, 43 |
| Index terms: | Management Quality Surveys Multinational companies Evaluation Case studies United Kingdom Europe |
| Freeterms: | Home products industry |
| Language: | eng |
| Abstract: | Unilever's pan-European Home and Personal Care Europe adopted the EFQM (European Foundation for Quality Management) excellence model 3 years ago in a bid to rescue declining sales. The company HR chief tells the author that working to the model has done wonders. |
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