search query: @author O'Connor, / total: 60
reference: 22 / 60
| Author: | Arnold, J. O'Connor, K. |
| Title: | Ombudspersons or peers? The effect of third-party expertise and recommendations on negotiation |
| Journal: | Journal of Applied Psychology
1999 : OCT, VOL. 84:5, p. 776-785 |
| Index terms: | PSYCHOLOGY NEGOTIATION CONFLICT |
| Language: | eng |
| Abstract: | Despite the prevalence of ombudspersons (also called "ombudsmen" or "ombuds") in organizations, little empirical research has examined their effectiveness in mediating work-place conflicts. In this laboratory study, the influence of these expert third parties was modeled. Specifically, the effects of mediator expertise and the content of the mediator's recommendations on disputants' perceptions and behavior were examined. |
SCIMA