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| Author: | Cronin, J.J. Taylor, S.A. |
| Title: | Measuring service quality: a reexamination and extension. |
| Journal: | Journal of Marketing
1992 : VOL.56:3, p.55-68 |
| Index terms: | SERVICE INDUSTRIES QUALITY CONSUMER SATISFACTION PURCHASING MODELS |
| Language: | eng |
| Abstract: |
SCIMA