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Author:Pires, G.
Stanton, J.
Eckford, A.
Title:Influences on the perceived risk of purchasing online
Journal:Journal of Consumer Behaviour
2004 : DEC, VOL. 4:2, p. 118-131
Index terms:Consumer behaviour
Consumer satisfaction
Internet
Purchasing
Risk
Freeterms:Perceived risk
Online purchasing
Language:eng
Abstract:The article concentrates to examine weather the perceived risk of online purchasing by consumers varies with the frequency of previous purchases, satisfaction with previous experiences, the orientation of an intended purchase and the level of purchase decision involvement required. As a result there were not found any associations between the frequency of online purchasing and perceived risk. Differences in perceived risk were associated with whether the intended purchase was a good or a service and whether it was a high or low-involvement product.
SCIMA record nr: 257542
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