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| Author: | McKercher, B. (et al.) |
| Title: | Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities |
| Journal: | Tourism Management
2003 : AUG, VOL. 24:4, p. 465-474 |
| Index terms: | Travel agents Tourism Disablement Hong Kong |
| Language: | eng |
| Abstract: | The authors examine the perception of people with disabilities towards the effectiveness of travel agents in Hong Kong. For the most part, respondents suggest that travel agents are largely deficient in catering to the needs of people with disabilities, which leads to overt or subtle discrimination. In addition, the financial realities of the retail travel sector in Hong Kong force agents to push high commission |
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