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| Author: | Skok, W. |
| Title: | Knowledge management: Taxis Parisiens case study |
| Journal: | Knowledge management research & practice
2004 : DEC, VOL 2:3, p. 147-154 |
| Index terms: | Knowledge management Management Case studies Public transport Passenger transport France |
| Language: | eng |
| Abstract: | This paper presents a case study of the management and operation (hereafter as: m-and-o.) of the Paris taxi cab service (Taxis Parisiens, here as: T.P.). The method adopted is to consider the taxi cab service as a set of processes forming a knowledge value chain, which forms the basis of a continuous learning cycle. The m-and-o. of the T.P. community is investigated by analyzing the corresponding practice along the knowledge value chain. |
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