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| Author: | Dirks, K. T. Ferrin, D. L. |
| Title: | The Role of Trust in Organizational Settings |
| Journal: | Organization Science
2001 : JUL-AUG, VOL. 12:4, p. 450-467 |
| Index terms: | TRUST WORK ATTITUDES |
| Language: | eng |
| Abstract: | In this article, the authors explore two fundamentally different models that describe how trust might have positive effects on attitudes, perceptions, behaviors, and performance outcomes within organizational settings. In the first section of the article, the authors examine the model that has dominated the literature: Trust results in direct (main) effects on a variety of outcomes. In the second section of the article the authors develop an alternative model: Trust facilitates or hinders (i.e., moderates) the effects of other determinants on attitudinal, perceptual, behavioral and performance outcomes via two distinct perceptual processes. Lastly, the authors discuss the conditions under which each of the models is most likely to be applicable. |
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