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| Author: | Gill, G. |
| Title: | High-tech hidebound: case studies of information technologies that inhibited organizational learning |
| Journal: | Accounting, Management & Information Technologies
1995 : JAN-MAR, VOL. 5:1, p. 41-60 |
| Index terms: | ORGANIZATIONAL LEARNING INFORMATION TECHNOLOGY GROWTH |
| Language: | eng |
| Abstract: | Using case studies, the paper demonstrates that heavy reliance on information technology can impair a firm's capacity for organizational learning. After defining organizational learning, recent findings in the theory of complex systems are explored. In a complex environment, it is concluded, firms must simultaneously (a) structure their operational activities to ensure efficient self-regulation, and (b) engage in ill-structured scanning to ensure organizational learning. Case studies of two firms, Batterymarch Financial Management and Mrs.Fields' Cookies, are then presented. |
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