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Author: | Barros, C.P. |
Title: | Measuring efficiency in the hotel sector |
Journal: | Annals of Tourism Research
2005 : VOL 32:2, p. 456-477 |
Index terms: | Hotel and catering industry Efficiency Measurement Models Portugal Europe |
Language: | eng |
Abstract: | Through the data envelopment analysis (DEA), this study deals with the efficiency of individual hotels belonging to the Portuguese state-owned chain, Pousadas de Portugal, managed by the enterprise called ENATUR. The use of this technique for the analysis of intrachain comparative hotel efficiency can be of value in examining the competitiveness of the chain as a whole. By identifying the efficient hotels in a sample, the slacks in inputs and outputs of the inefficient hotels and the peer group of efficient hotels, the DEA stands out as one of the most promising techniques to aid the improvement of efficiency. |
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