search query: @indexterm SERVICE INDUSTRIES / total: 657
reference: 45 / 657
| Author: | Lynn, M. |
| Title: | Tip levels and service: an update, extension, and reconciliation |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2003 : VOL. 44: 5-6, p. 139-148 |
| Index terms: | Restaurants Managers Service industries USA |
| Language: | eng |
| Abstract: | This article is an update to two articles about service quality, tipping, and restaurant management published by the same author earlier. It is concluded that managers should not measure service quality or customer satisfaction only by tipping amounts and 14 tip-enhancing actions for managers to teach servers are provided. |
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