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| Author: | |
| Title: | Error handling in office work with computers: a field study (Fehlerkontrolle, Büroarbeit, EDV-Anwendung) |
| Journal: | Journal of Occupational and Organizational Psychology
1993 : DEC, VOL. 66:4, p. 303-317 |
| Index terms: | |
| Freeterms: | SOFTWARE, ERGONOMIE |
| Language: | eng |
| Abstract: | A field study gives an account of error types, error handling time and use of support in case of an error situation when working with computers in the office. The analyses are based on 1 155 observed errors which were classified into an error taxonomy. Although the tasks performed were largely routine, more than 11 percent of all errors required the use of supports such as advisory services, co-workers, on-line help or user manuals. The authors discuss how the findings can be of practical use for evaluation in software ergonomics and for improving human error handling while interacting with. |
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