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| Author: | Budd, C.S. Cooper, M.J. |
| Title: | Improving on-time service delivery: the case of project as product |
| Journal: | Human Systems Management
2005 : VOL. 24:1, p. 67-81 |
| Index terms: | logistics project management |
| Freeterms: | customer satisfaction |
| Language: | eng |
| Abstract: | For many service companies each product is a complete project contracted with and completed for customers. In order to be competitive and maintain customer satisfaction these service companies must deliver their projects on time and with reliability. The paper contrasts the performance of two approaches to managing projects: the traditional critical path method and newer critical chain method. The results show that critical chain offers a significant time-saving advantage over the critical path method when it is properly implemented. |
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