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| Author: | Allen, R. S. Kilmann, R. H. |
| Title: | Aligning reward practices in support of total quality management |
| Journal: | Business Horizons
2001 : MAY-JUN, VOL. 44:3, p. 77-84 |
| Index terms: | Total quality management Company performance Employee motivation Incentives Organizational behaviour |
| Language: | eng |
| Abstract: | The authors study why aren't TQM practices as effective as they could be? They compare nonmonetary rewards and company performance with monetary rewards and company performance. The finding is: Reward system - the missing link link that motivates managers and employees to "walk the talk" and use TQM to the fullest. |
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