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| Author: | Abbasi, S. M. Hollman, K. W. |
| Title: | Dissent: an important but neglected factor in decision making. |
| Journal: | Management Decision
1991 : VOL. 29:8, p. 7-11 |
| Index terms: | DECISION MAKING COMMUNICATION MANAGERS |
| Language: | eng |
| Abstract: | Encourage and be receptive to open communication - good bosses create an atmosphere and open channels within the organization through which an open and timely exchange of ideas and concerns can take place. When managed properly, dissent can be highly beneficial. The advantage of promoting dissent lies not only with the company but with individual managers and employees, since employee involvement breeds commitment and, ultimately, leads to goal achievement. Several examples of bad decisions which have been compounded by a lack of dissent are outlined - from President Reagan's "Irangate" scandal to the Ford Pinto to Coca-Cola's failed "New Coke". Eight recommendations are made for encouraging dissent in decision making. |
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