search query: @indexterm RETAIL TRADE / total: 7
reference: 6 / 7
Author: | Schneider, B. Parkington, J. J. Buxton, V. M. |
Title: | Employee and customers perceptions of service in banks. |
Journal: | Administrative Science Quarterly
1980 : JUN, VOL. 25:2, p. 252-267 |
Index terms: | RETAIL TRADE SERVICE CUSTOMERS EFFECTIVENESS BANKS EMPLOYEES |
Language: | eng |
Abstract: |
SCIMA