search query: @author Drew, S. / total: 7
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| Author: | Drew, S. |
| Title: | BPR in financial services: Factors for success |
| Journal: | Long Range Planning
1994 : OCT, VOL.27:5, p. 25-41 |
| Index terms: | ORGANIZATIONAL CHANGE FINANCIAL INSTITUTIONS BANKS |
| Language: | eng |
| Abstract: | Financial institutions are experiencing strong pressures for change arising from technology, increased competition and demands for improved customer service. Re-engineering of key business processes is becoming a central element of corporate and business strategies. This article is about North American financial firms. Interviews and a survey were conducted to collect information about re-engineering programmes, associated strategies, management structures and barriers to success. Findings showed that for instance projects aimed at customer service improvement, cost reduction and cycle time acceleration have different success factors. |
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