search query: @author Ho, S. / total: 7
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| Author: | Ho, S. Fung, C. |
| Title: | Developing a TQM excellence model |
| Journal: | TQM Magazine
1994 : VOL. 6:6, p. 24-30 |
| Index terms: | TOTAL QUALITY MANAGEMENT MODELS MANAGEMENT |
| Language: | eng |
| Abstract: | In contemporary management in the 1990s, TQM is a proven approach for success in manufacturing, services and the public sector. The paper examines what is so special about TQM and develops an excellence model based on some proven approaches adopted by the Japanese. It looks at the current thinking and development of TQM. The article establishes the rationale for developing an excellence model for TQM and explores the route to TQM. |
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