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| Author: | Otto, A. Kotzab, H. |
| Title: | Does supply chain management really pay? Six perspectives to measure the performance of managing a supply chain |
| Journal: | European Journal of Operational Research
2003 : JAN 16, VOL. 144:2, p. 306-320 |
| Index terms: | Effectiveness Performance measurement Productivity Supply chain management |
| Language: | eng |
| Abstract: | Does supply chain management really pay? This question addresses the critical problem of separating the outcome of all the different "managements", which usually are at work concurrently in a living company. Besides supply chain management (SCM) you may find other areas, trying to improve the performance of a company at a single point in time. Isolating the impact of SCM on the bottom line will thus be difficult. This paper explores suitable metrics to measure the effectiveness of SCM. |
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