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| Author: | Topi, H. Lucas, W. Babaian, T. |
| Title: | Using informal notes for sharing corporate technology know-how |
| Journal: | European journal of information systems
2006 : OCT, VOL. 15:5, p. 486-499 |
| Index terms: | organizational behaviour knowledge management |
| Freeterms: | informal knowledge information sharing |
| Language: | eng |
| Abstract: | This paper examines the creation, use, and content of informal documents for supporting users of an enterprise resource planning system (ERP) in a Fortune 500 company. It is contended that such notes commonly used for supporting information systems-related work are an overlooked source of knowledgeability about organizational practices. This study is the first step in analyzing the types of information that can be derived from informal notes for the use of organizations more fully. |
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