search query: @author Hart, C. W. L. / total: 7
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| Author: | Hart, C. W. L. |
| Title: | The power of unconditional service guarantees. |
| Journal: | Harvard Business Review
1988 : JUL-AUG, VOL. 66:4, p. 54-62 |
| Index terms: | AFTER-SALES SERVICE GUARANTEES |
| Language: | eng |
| Abstract: |
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