search query: @author Hart, C. W. L. / total: 7
reference: 6 / 7
Author: | Hart, C. W. L. |
Title: | El poder de la garantia incondicional de los servicios. |
Journal: | Harvard-Deusto Business Review
1989 : JAN-MAR, 37, p. 7-18 |
Index terms: | SERVICE QUALITY ASSURANCE QUALITY |
Language: | spa |
Abstract: |
SCIMA