search query: @author Lemmink, J. / total: 7
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| Author: | Kasper, H. Lemmink, J. |
| Title: | After sales service quality: views between industrial customers and service managers. |
| Journal: | Industrial Marketing Management
1989 : AUG, VOL. 18:3, p. 199-208 |
| Index terms: | AFTER-SALES SERVICE INDUSTRIAL MARKETING |
| Language: | eng |
| Abstract: |
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