search query: @author Hart, C. W. L. / total: 7
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| Author: | Hart, C. W. L. Heskett, J. L. Sasser, E. |
| Title: | Errores en el servicio, pero clientes encantados. Como lograrlo? |
| Journal: | Harvard-Deusto Business Review
1991 : JAN-MAR, 45, p. 23-34 |
| Index terms: | SERVICE INDUSTRIES CLIENTS CUSTOMERS |
| Language: | spa |
| Abstract: |
SCIMA