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| Author: | Bieletzki, H. |
| Title: | Der Service als Absatzvorbereiter: Kundendienst-/Aussendienststeuerung. *ANACOMP |
| Journal: | Absatzwirtschaft
1994 : NOV, p. 70-72 |
| Index terms: | AFTER-SALES SERVICE SALES DEPARTMENTS CO-OPERATION CONSUMER SATISFACTION BRAND LOYALTY FEEDBACK INFORMATION SYSTEMS |
| Language: | ger |
| Abstract: |
SCIMA