search query: @indexterm after-sales service / total: 70
reference: 13 / 70
Author: | Bauer, H. H. Huber, F. Betz, J. |
Title: | "Weiche Faktoren" schaffen Wechselbarrieren: Unternehmenserfolg. |
Journal: | Absatzwirtschaft
1998 : APR, p. 78, 81, 82-83 |
Index terms: | CONSUMER SATISFACTION CUSTOMERS LOYALTY AFTER-SALES SERVICE COMPANY PERFORMANCE CAR RETAIL INDUSTRY |
Language: | ger |
Abstract: |
SCIMA