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| Author: | Lee, J. |
| Title: | Smart products and service systems for e-business transformation |
| Journal: | International Journal of Technology Management
2003 : VOL. 26:1, p. 45-52 |
| Index terms: | After-sales service Electronic commerce Manufacturing |
| Freeterms: | Smart products |
| Language: | eng |
| Abstract: | The need to improve the understanding of product performance for aftermarket service will lead to six sigma quality for product life cycle. With the proper integration of e-intelligence into products, manufacturing and service systems, manufacturers and users will benefit from the increased equipment and process reliability. This paper discusses how to design smart products and service systems using web-based intelligence technologies. |
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