search query: @indexterm AFTER-SALES SERVICE / total: 70
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Author: | Grönroos, C. |
Title: | A service quality model and its marketing implications. |
Journal: | European Journal of Marketing
1984 : VOL. 18:4, p. 36-44 |
Index terms: | AFTER-SALES SERVICE QUALITY MODELS |
Language: | eng |
Abstract: |
SCIMA