search query: @indexterm after-sales service / total: 70
reference: 53 / 70
Author: | Hart, C. W. L. |
Title: | The power of unconditional service guarantees. |
Journal: | Harvard Business Review
1988 : JUL-AUG, VOL. 66:4, p. 54-62 |
Index terms: | AFTER-SALES SERVICE GUARANTEES |
Language: | eng |
Abstract: |
SCIMA