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| Author: | Dijk, N.M. van |
| Title: | Call-centers. Het meten en optimaliseren van prestatie. |
| Journal: | Management & Informatie
1997 : VOL. 5:1, p. 33-40 |
| Index terms: | PERFORMANCE MEASUREMENT OPTIMIZATION SERVICE QUALITY SERVICE MANAGEMENT |
| Language: | dut |
| Abstract: |
SCIMA