search query: @indexterm GUARANTEES / total: 72
reference: 32 / 72
| Author: | Kendall, V. |
| Title: | Product guarantees and after-sales service |
| Journal: | European Trends
1994 : FOURTH QUARTER, p. 58-64 |
| Index terms: | PRODUCTS GUARANTEES SERVICE |
| Language: | eng |
| Abstract: | Having spent seven years strenuously removing physical, technical and fiscal barriers to trade between EU member states, the Commission has become increasingly aware of the psychological barriers which still prevent consumers from taking full advantage of the single market. One of the chief among these is the natural concern felt by consumers for what happens when a purchase fails to reach expectations or is defective - what is the legal redress. |
SCIMA