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| Author: | Mumford, E. Hendricks, R. |
| Title: | Business process reengineering RIP |
| Journal: | People Management
1996 : MAY 2, VOL. 2:9, p. 22-26,29 |
| Index terms: | |
| Freeterms: | ORGANISATIONSWANDEL, UNTERNEHMENSANPASSUNG, PERSONALFÜHRUNG |
| Language: | eng |
| Abstract: | This is the story of the rise and fall of business process reengineering in the United States. It is a tale of fashion and fads, of unfulfilled promises and financial catastrophes. It shows how enthusiasm was followed by doubts and disillusionment, how reengineering's creators were challenged to explain what had gone wrong, and how one of them finally wrote off the experiment as a complete disaster. Reengineering failed because many of its followers did not understand people and change management techniques. |
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