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| Author: | Fisher, C. Downes, B. |
| Title: | Performance measurement and metric manipulation in the public sector |
| Journal: | Business Ethics
2008 : JUL, VOL. 17:3, p. 245-258 |
| Index terms: | corporate governance performance management public sector service civil service managers United Kingdom Delphi technique |
| Freeterms: | deception |
| Language: | eng |
| Abstract: | This paper explores the circumstances influencing whether public services sector managers manipulate the measurement information (here as: info) used to assess performance (here as: perf.), and if so, what level of deception might be used. In order to identify possible configurations of contexts-mechanisms-outcomes providing possible explanations of info manipulation, a Delphi survey and the collection of critical incidents via interviews are used. In a projects's later stage the configurations will be further tested through another Delphi survey, with the intention of developing proposals for improved governance of public services perf. measurement systems. |
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