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| Author: | Rungtusanatham, M. |
| Title: | Beyond improved quality: the motivational effects of statistical process control |
| Journal: | Journal of Operations Management
2001 : NOV, VOL. 19:6, p. 653-673 |
| Index terms: | MANUFACTURING QUALITY STATISTICAL METHODS |
| Language: | eng |
| Abstract: | Managers have frequently justified investments in statistical process control (SPC) by citing and/or demonstrating the improvements in quality and costs from the effective implementation and practice of SPC. This paper complements this rationalization by presenting conceptual arguments and empirical evidence to further our understanding of the motivational effects that result from the deployment of SPC within production environments. |
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