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| Author: | Haas, A. |
| Title: | Training for sales effectiveness: Experience in German retail outlets |
| Journal: | European Retail Digest
2002 : DEC, 36, p. 56-59 |
| Index terms: | Salespeople Customers Marketing Retailing Effectiveness Germany Europe |
| Language: | eng |
| Abstract: | This article deal with salespeople and sales success factors and customers. How sales behaviours influence customers, relationship btw. customer satisfaction and sales effectiveness, and factors influencing customer satisfaction. |
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