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| Author: | Lucas, W. |
| Title: | Effects of E-Mail on the Organization |
| Journal: | European Management Journal
1998 : VOL. 16:1, p. 18-30 |
| Index terms: | ELECTRONIC MAIL INTERNET |
| Language: | eng |
| Abstract: | The objective of this article is to enable managers better to understand the current nature and future potential of e-mail communication in organizations and some of the associated social processes. Following a review, William Lucas examines the direct and secondary benefits of e-mail on organizational efficiency, which are enhanced as more and more employees are given e-mail capability. His analysis combines research literature, case studies and survey data, and a major conclusion highlights managerial compromises which may be necessary when e-mail communication encourages the flow of information in organizations outside formally- authorized channels. |
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