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| Author: | Edenius, M. Styhre, A. |
| Title: | Knowledge management in the making: using the balanced scorecard and e-mail systems |
| Journal: | Journal of Knowledge Management
2006 : VOL. 10:3, p. 86-102 |
| Index terms: | knowledge management balanced scorecard electronic mail |
| Language: | eng |
| Abstract: | The purpose of this paper is to analyse how managerial tools (the balanced scorecard and an e-mail system) are used to represent and classify various knowledge-based resources. Findings show that knowledge can never be taken for granted but must always be examined at the level of its constitution and reproduction. |
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