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| Author: | Williams Woolley, A. |
| Title: | Putting first things first: outcome and process focus in knowledge work teams |
| Journal: | Journal of Organizational Behavior
2009 : APR, VOL. 30:3, p. 427-452 |
| Index terms: | knowledge team work |
| Language: | eng |
| Abstract: | A new perspective on the management of outcomes and processes in a knowledge team's work is presented here. Knowledge teams are often faced by complex, open-ended tasks for which the a priori specification of goals and work processes is not possible. Such teams must define these work elements themselves, and emphasizing one over the other can lead a team to become either outcome- or process-focused, with implications for the level at which they identify their activities and the flexibility with which they conduct work. A survey study of student teams and a field study of organizational teams test the effects of outcome versus process focus on performance. |
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