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| Author: | Ittner, C. D. Nagar, V. Rajan, M. V. |
| Title: | An empirical examination of dynamic quality-based learning models |
| Journal: | Management Science
2001 : APR, VOL. 47:4, p. 563-578 |
| Index terms: | LEARNING CURVES QUALITY TOTAL QUALITY MANAGEMENT |
| Language: | eng |
| Abstract: | Using detailed data on defect rates and quality costs from twelwe plants of a Fortune 500 company, the authors provide the first direct tests of predictions arising from two sets of dynamic quality-based learning models. The authors find greater support for quality-based learning models that assume learning is a function of both proactive investments in quality improvement and autonomous learning-by-doing, than for models that assume learning is a function of reactive investments in quality improvement only. |
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