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| Author: | Brignall, T.J. Fitzgerald, L. Johnston, R. |
| Title: | Performance measurement in service businesses |
| Journal: | Management Accounting (London)
1991 : NOV, VOL. 69:10, p. 34-36 |
| Index terms: | SERVICE INDUSTRIES PERFORMANCE APPRAISAL COMPETITIVENESS |
| Language: | eng |
| Abstract: | Summary of findings of research into performance measurement in service businesses. 6 dimensions for competitive success. Management information and accounting systems. Measurement of 3 stages. Control and performance measurement. Flexibility. Performance and resource utilisation. A Table and 3 Figures illustrate the study. |
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