search query: @author Fiedler, K. / total: 8
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| Author: | Teng, J. Grover, V. Fiedler, K. |
| Title: | Business process reengineering: charting a strategic path for the information age |
| Journal: | California Management Review
1994 : SPRING, VOL. 36:3, p. 9-31 |
| Index terms: | INFORMATION TECHNOLOGY STRATEGY ENVIRONMENT |
| Language: | eng |
| Abstract: | Many organizations are undergoing major restructuring efforts in order to be viable in today's changing economic environment. Business process redisign (BPR), which involves the radical redesign of age-old business processes, represents one such effort. Information technologies (IT) play an important role in BPR. This article presents a framework for examining business processes based on two process characteristics - degree of mediation and degree of collaboration - to show how IT may be applied to improve process performance by altering these process characteristics. |
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