search query: @author Marr, N. E. / total: 8
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| Author: | Marr, N. E. |
| Title: | Do managers really know what service their customers require? |
| Journal: | International Journal of Physical Distribution and Materials Management
1980 : VOL. 10:7, p. 433-444 |
| Index terms: | SERVICE SURVEYS CUSTOMERS MANAGEMENT ROLES |
| Language: | eng |
| Abstract: |
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