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| Author: | Hart, C. |
| Title: | The power of internal guarantees |
| Journal: | Harvard Business Review
1995 : JAN/FEB, VOL. 73:1, p. 64-74 |
| Index terms: | QUALITY ORGANIZATIONS POWER |
| Language: | eng |
| Abstract: | The trouble with internal quality problems is that they rarely stay internal for long. Customers and the bottom line quickly feel their impact as interdepartmental dissension spills over into cost or product-quality problems. By introducing internal guarantees, contends Christopher W.L. Hart in "The Power of Internal Guarantees," companies can eliminate such "holes in the hose" |
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