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| Author: | Hart, C. Schlesinger, L. |
| Title: | Total quality management and the human resource professional or applying the Baldrige framework to human resources (Qualitätssteuerung) |
| Journal: | Human Resource Management
1991 : WINTER, VOL. 30:4, p. 433-454 |
| Index terms: | |
| Freeterms: | QUALITÄTSPOLITIK, PERSONALFÜHRUNG |
| Language: | eng |
| Abstract: | The still evolving discipline of total quality management has left many human resource professionals confused about their role. The authors believe that human resource function personnel should spearhead company quality efforts, as well assess the performance of their own function, by using the Malcolm Baldrige National Quality Awards framework. This article focuses on how to go about designing and implementing a total quality management process. |
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