search query: @author Renaghan, L. M. / total: 8
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| Author: | Dubé, L. Renaghan, L. M. |
| Title: | Strategic approaches to lodging excellence : a look at the industry's overall best-practice champions. |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
1999 : DEC, VOL. 40:6, p. 16-26 |
| Index terms: | Hotel management Strategic management Service management |
| Language: | eng |
| Abstract: | The authors study the cases of hotel chains and individual properties chosen as overall best-practice champions by their industry peers. Among the key factors are: a clear vision of the operation's purpose and strategy for achieving long-term profitability. That means satisfying the guest, giving careful attention to the employee's role in ensuring excellenge in guest service, and focusing on the facility itself. |
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