search query: @author Ritchie, J. R. B. / total: 8
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| Author: | Dobni, D. Ritchie, J. R. B. Zerbe, W. |
| Title: | Organizational values: The inside view of service productivity |
| Journal: | Journal of Business Research
2000 : FEB, VOL. 47:2, p. 91-107 |
| Index terms: | Organizational behaviour Service Industries Productivity Canada |
| Freeterms: | Organizational values |
| Language: | eng |
| Abstract: | This study examines relations btw. organizational value systems and the productivity of service workers. There is a research conducted in 92 service firms to construct an empirical taxonomy of organizational value systems based on the content focus of values. The findings indicate the importance of the value system as a marketing and management tool and also underscore the need for services managers to determine the behavioural and psychological responses defining productive performance in their organizations. |
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