search query: @author Ackers, P. / total: 8
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| Author: | Johnstone, S. Wilkinson, A. Ackers, P. |
| Title: | Critical incidents of partnership: five years' experience at NatBank |
| Journal: | Industrial Relations Journal
2010 : JUL, VOL. 41:4, p. 382-398 |
| Index terms: | United Kingdom banks management employees work organization decision making |
| Freeterms: | partnership critical incident |
| Language: | eng |
| Abstract: | The article analyzes and examines the first five years of a high-profile agreement in a British retail bank. Based on critical incident technique and the way key issues such as globalisation, offshoring, and work organisation were handled and decisions were made. It suggests that partnership requires a clear understanding of the purpose and the rules of engagement, and highlights a possible gulf between academic and actor expectations. It highlights the importance of exploring the partnership processes and reveals evidence of the dialogue exerting a moderating effect over decision making, with management, union, and employee actors all in favour of the collaborative partnership approach. |
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