search query: @author Hart, C. / total: 8
reference: 7 / 8
Author: | Hart, C. Heskett, J. Sasser, W. E. Jr |
Title: | Plan d'action pour recuperer un client decu. |
Journal: | Harvard-L'Expansion
1991 : SPRING, 60, p. 92-100 |
Index terms: | CONSUMER SATISFACTION |
Language: | fre |
Abstract: |
SCIMA