search query: @author Hart, C. / total: 8
reference: 7 / 8
| Author: | Hart, C. Heskett, J. Sasser, W. E. Jr |
| Title: | Plan d'action pour recuperer un client decu. |
| Journal: | Harvard-L'Expansion
1991 : SPRING, 60, p. 92-100 |
| Index terms: | CONSUMER SATISFACTION |
| Language: | fre |
| Abstract: |
SCIMA