search query: @indexterm FEEDBACK INFORMATION SYSTEMS / total: 81
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| Author: | Tourish, D. Robson, P. |
| Title: | Critical upward feedback in organisations : processes, problems and implications for communication management |
| Journal: | Journal of communication management
2003 : VOL 8:2, p. 150-167 |
| Index terms: | COMMUNICATION FEEDBACK INFORMATION SYSTEMS |
| Language: | eng |
| Abstract: | A core concern in communication management is the staff-management relationships, because feedback is important to organisations. This article examines feedback in a general sense. Critical and positive feedback is particular in more general sense - it is response to management decisions. The author´s of this article surveyed forty-six staff members in a health care organisation; fiveteen of them were interviewed in detail. Implications for future research in practice of communication management and developing upward influence within organisations are considered. |
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