search query: @indexterm complaints / total: 83
reference: 45 / 83
Author: | Bunk, B. |
Title: | Retention Marketing: Das Geschäft mit dem Ärger. *VW |
Journal: | Absatzwirtschaft
1993 : SEP, p. 65-69 |
Index terms: | MARKETING BRAND LOYALTY CONSUMER SATISFACTION AFTER-SALES SERVICE COMPLAINTS CAR INDUSTRY |
Language: | ger |
Abstract: |
SCIMA